Support is nothing unless it has a robust monitoring service. In an industry where 24 hour availability is the norm early warning systems are the key to responding quickly and effectively. Everything from limited hard drive space, processing power and high customer load can cause a website to stop responding. Don't rely on manual checks alone. Human support is something we pride ourselves in.
We will ensure that..
- automated alerts for a wide range of processes and checks are in place
- the overall health of your infrastructure is not compromised
- you have significantly better and quicker response times for issue management
- we respond to urgent issues within 15 minutes of detection or alert of a problem