A Systems Integrator Putting Retail People First
Open Plus Ltd: a passionate systems integrator that puts human beings back in control of ecommerce and multichannel retail enterprises
Posted by Open Plus Team, 4th October 2011
At Open Plus we believe that systems integration should necessarily be about more than just IT and software. At the most fundamental level, systems integration in an ecommerce and multichannel retail context is about simplifying processes with the ultimate aim of putting people back in the driving seat. That means you as the retailer and your customers making smooth transactions.
What we dislike profoundly is the idea that your retail systems are something that should be locked away from you; something mysterious and esoteric that only the initiated should understand. So hiring a systems integrator shouldn't a Trojan Horse.
Systems Integration the Right Way
What we understand by systems integration is the process by which we integrate your ecommerce, ERP and Business Intelligence or Analytics processes - not so as to hold you to ransom, but to simplify the running of your business, by you.
But Systems Integration is an IT thing, surely?
Well, yes, but that's just the tip of the iceberg. Well integrated, supported systems should be like the Cutty Sark for your enterprise, quickly and efficiently navigating marketing and promotional efforts with up-to-date and accurate knowledge of your customer base; your retail systems should empower you to stay on top of order fulfilment, customer service and warehouse management. And systems integration should also be about customising your IT set-up to reflect your retail business's unique needs.
Do you think hiring a systems integrator is inviting in a Trojan Horse? Are you concerned that integrating your systems will be like fitting a square pug into a round hole?
Contact Open Plus for a free and non-committal systems review service and find out why we offer something different.
The Christmas Countdown Has Started: Here's what you need to do today 19th September 2011
Retail Systems: What We Think at Retail Consultant 2nd September 2011
Join the Conversation