Seven Open Source & Retail Technology Consultancy Services.
 Three Ways to use our Consultants

Outsourced Projects

  • Do you need quick results with tightly contained impact?
  • Is your IT team too busy already?
  • Do you lack the specialist skills?
  • Is the project a one-off not worth building an in-house capability for?
  • Or do you just want us to take the problem off your hands?

There are many reasons why businesses ask Open+ to take a complex project away and return it as a working deliverable.

Outsourced projects allow you to pass a difficult project on to our experienced team giving you confidence from the outset that you understand the impact of the rest of your operations.

Embedded Team

  • Need to jump-start or consolidate your IT?
  • Can't wait to recruit an IT team?
  • IT team not part of your strategic plans?
  • Want control without committing to long-term seats within the business?
  • Don't want to build a large scale project plan before getting started?

Open+ can work as part of your team, supplementing or even entirely constituting your IT department.

Week by week, your business steers the Open+ team towards achieving the technology you need to assist in the growth of your business.

Transition & Training

  • Do you need an instant team with the right skills to hit the ground running?
  • Do you want to have a strong internal team to help you build the business, but don't have time to wait?
  • Do you need assistance to recruit, manage, train and develop an internal team?

Open+ can provide a ready-made transitional team.

As we help you plan the shape of your team and find the right people to grow that team, Open+ can assist you in the meantime in delivering your current ambitions while your internal team grows in strength.

During implementations Open+ have delivered the following
types of services depending on a particular projects needs…

Services Overview

  • System Audits
  • Development
  • Quality Assurance and Testing
  • Training
  • Project Management
  • Business Analysis
  • Pre-production support
  • Post-production support
    • Hardware Support
    • Application Support
    • Hardware & Application Remote Monitoring
    • Software release update management
    • Infrastructure provisioning
  • Trobleshooting


Multi-Party Implementations


Open+ are very comfortable working in multi-party implementations where three or more organisations may be involved to deliver a complete project.


In addition, Open+ are used to having different involvement levels during the lifecycle of a project. For example, training internal personnel to develop, QA, test and maintain a solution and for Open+ to transition into a 2nd Level technical support function. In a few projects, Open+ have supplied Interim management roles to manage all commercial as well as the technical aspects of a project.


Project Management

Typically, Open+ understand your requirements in more detail and then suggest a solution that best maps to those requirements for both a technical solution and project resources solution. Some clients prefer to tackle ERP projects area by area, delivering working solutions in phases. Some tend to tackle project as a whole with milestones and deliverables throughout. Open+ are comfortable with both approaches and this dictates what project and development methodologies we use. Open+ are fully conversant with common methodologies like Agile, Prince2, and Scrum.

Typical Product Management deliverables

• Requirements gathering
• Functional specification
• Technical specification
• Scope of works agreement
• Statement of Work delivery
• Prototyping
• QA & Test plans
• Training plans
• Project delivery and handover

Communication

How well do your employees understand why new technology is necessary and how it will affect their daily jobs? Open+ implementation teams focus on planning and providing information before, during, and after the project launch to do the following:

  • Raise awareness about the change in technology and process
  • Deliver a consistent key message
  • Inform the affected target audiences
  • Manage and overcome resistance

Open+ Application Training

With the implementation of new technology, users need to be prepared to use it efficiently and effectively. Educating users is therefore a critical component in achieving your strategic objectives. Open+ Application Training Services help you do the following to develop your employees' competencies:

  • Assess training requirements
  • Develop job-role-specific training
  • Prepare management team and department heads to help direct reports effectively and efficiently execute daily activities
  • Prepare all employees for changes in business processes and working procedures
  • Provide job-role and process-oriented training to managers and end users
  • Prepare support teams to help all users during go-live and post implementation
  • Validate acquired knowledge and skills and provide top-up training if necessary

Infrastructure

Open+ have implemented projects in different hardware infrastructure environments..

  • Customer hosted
  • Third Party hosted
  • Cloud Hosted
  • SaaS (SugarCRM)


Open+ have recently deployed Magento, OfBiz and OpenTaps in a Cloud Hosted environment offering our customers unrivaled reliability and flexibility at cost point lower than traditional hosted solutions.

Troubleshooting

Open+ is often asked to come in and rescue a high growth company being strangled by it’s existing IT systems. We provide a very simple troubleshooting package. We analyse your existing systems, looking for areas of improvement, security, reliability, single points of failure, development processes/procedures, deployment processes/procedures, infrastructure assessment and a scalability assessment. We then provide a risk assessment along with recommendations. There is no obligation to use Open+ for recommended remedies and we are always happy to work with an existing supplier during and after a troubleshooting exercise.